False advertising and horrible after sales service.

False advertising and horrible after sales service. If you order a LTE router and connection from them, they take more money the next day. Then you wait 5 days for delivery. Then you wait another day for instructions on how to change the APN address. Then (they advertise that) you wait up to 48 hours for the SIM card to activate. It's been 60 hours and my SIM card is still not active. The number you dail for technical support is almost never answered. Then a machine tells you that you will be called back, which does not happen. The only department that does answer is 'sales'. Horrible!