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PvdB
Pierre van den Berg

1 reviews | Active since Oct 2012

03 Aug 2018, 16:33

False advertising

When I signed up 14 month ago, it was with a free router if you stayed for 12 months, which I did. However, they said that I had to pay. After proving to them that it was free, they sent a mail to confirm that there will be no charge, by a person named Zuber Khan. However, they still billed me. When I queried it again he rep****: "Refer the attached regarding our terms and conditions on our website". This of course has changed since I signed up (to that you have to pay) and now they refuse to reverse the charge. BE CAREFUL NOT TO DO BUSINESS WITH THEM AS THEY WILL NOT HONOR THEIR ADVERTISED CONDITIONS AND CHANGE THE CONDITIONS IN ORDER TO CHARGE YOU AS IT SUITS THEM.

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Replies (4)
PvdB
Pierre van den Berg's update03 Aug 2018, 17:25
Reviewer Update
Furthermore, this outdated router is sold at Takealot for R575.00 and they charge R1,029.00. To me this suggest that they will probably give it to their next client (as for what other reason would they want it back?) and in any case it was received in an open box.
Webafrica
Webafrica's reply06 Aug 2018, 08:12
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Best regards,

PvdB
Pierre van den Berg's update13 Aug 2018, 12:34
Reviewer Update
They did absolutely nothing but to keep sending a reply that I am liable for paying for this router. I have asked for proof that I signed for this condition to which they do not reply. Further more in January 2018 my service was down for a month and Telkom said that they refund your service for that period. I have asked Webafrica for the refund which they never gave. Once again, if you like this type of service the please do business with them. Please forward this type of service to everyone on earth that you know
PvdB
Pierre van den Berg's update13 Aug 2018, 12:41
Reviewer Update
I also refer to my previous post where they charge you double for the router for what you can buy it currently at takealot. If they don't refund you, then it makes a lot of sense to be also charged double for what it currently cost. Also when the router was delivered, I said that I don't want it as I had my own router and the person said why would you not want to take it if it becomes yours in a year's time, FULL KNOWING THAT THEY WILL CHARGE ME IN ANY CASE. If someone have warned me before the time, then of course I would never have done business with them. BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!