ME
Menanteau E
1 reviews | Active since Nov 2018
07 Nov 2018, 12:03
False adverti*****t and not even 1 attempt to rectify or try resolve
On their page they say upto 50meg, I accept its upto but 3meg vs 50meg is worlds appart, when I contacted them they dont even bother trying to resolve it they just say it says upto 50meg and I must live with it. Then when I return the modem they dont want to close the ticket and charge me R2000 for them modem coz a network cable to the value of R50 is not in the box. This company is pathetic, I have more than 2000 residents I will tell them to never go with this company.
Clearly this company does not need the business they have enough to not bother with 1 person.
Helpful (0)
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Replies (2)
Webafrica's replyOfficial
07 Nov 2018, 12:06Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply07 Nov 2018, 12:06
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
ME
Menanteau E's updateReviewer Update
07 Nov 2018, 12:13I instructed you guys to charge me the R50 for the cable that was not sent with as I now have to go out of my way again to send 1 cable that is R50 and all your guys can say is the ticket wont be closed till i send the cable. Its a network cable I can make up in 1min. Now you want to charge me R2000 for a R50 cable. Great service. Maybe I must cancel my fiber with you guys aswell. another R1200 gone for you guys. This is th esame attetude I got when I said 3 meg is unacceptable. IF it was running at 40meg and I complained and you guys said upto 50meg is what it states I can understand but 3meg vs 50meg is worlds apart. I will email you shortly lets see if customer care is anything to you guys or am I just another number that you dont care about. Remember 100 of me means 100 000 less.
ME
Menanteau E's update07 Nov 2018, 12:13
Reviewer Update
I instructed you guys to charge me the R50 for the cable that was not sent with as I now have to go out of my way again to send 1 cable that is R50 and all your guys can say is the ticket wont be closed till i send the cable. Its a network cable I can make up in 1min. Now you want to charge me R2000 for a R50 cable. Great service. Maybe I must cancel my fiber with you guys aswell. another R1200 gone for you guys. This is th esame attetude I got when I said 3 meg is unacceptable. IF it was running at 40meg and I complained and you guys said upto 50meg is what it states I can understand but 3meg vs 50meg is worlds apart. I will email you shortly lets see if customer care is anything to you guys or am I just another number that you dont care about. Remember 100 of me means 100 000 less.