JM
John M
1 reviews | Active since Mar 2009
14 Aug 2015, 02:39
Failure to respond to Billing Issue
I have logged a ticked on the 3rd August. I requesed feedback on the 6th August and again on the 12th August, yet you simply fail to respond and merely ignore the fact that I am being over billed?<br> <br> Pathetic service once again from WA. Fortunatly there are other ISP's in this countru, and I will be cancelling my subscription.
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Webafrica's replyOfficial
23 Aug 2015, 18:40Hello moodiej,
We absolutely do care about all our customers and it's saddens us to hear that you are upset and having an unpleasant experience.
Our guys tried to contact you so they can talk this over, but they're unable to get hold of you. Can you please drop us a private message with alternative number on Facebook or direct message us on Twitter so we can resolve you issue?
Regards,
Mkhululi
Online Team
We absolutely do care about all our customers and it's saddens us to hear that you are upset and having an unpleasant experience.
Our guys tried to contact you so they can talk this over, but they're unable to get hold of you. Can you please drop us a private message with alternative number on Facebook or direct message us on Twitter so we can resolve you issue?
Regards,
Mkhululi
Online Team
Webafrica's reply23 Aug 2015, 18:40
Official
Hello moodiej,
We absolutely do care about all our customers and it's saddens us to hear that you are upset and having an unpleasant experience.
Our guys tried to contact you so they can talk this over, but they're unable to get hold of you. Can you please drop us a private message with alternative number on Facebook or direct message us on Twitter so we can resolve you issue?
Regards,
Mkhululi
Online Team
We absolutely do care about all our customers and it's saddens us to hear that you are upset and having an unpleasant experience.
Our guys tried to contact you so they can talk this over, but they're unable to get hold of you. Can you please drop us a private message with alternative number on Facebook or direct message us on Twitter so we can resolve you issue?
Regards,
Mkhululi
Online Team