SG
Selestino G
1 reviews | Active since Aug 2015
04 Aug 2015, 12:03
Failure to cancel Contracts
I enquired with Web africa for them to develop: [URL Removed] but we didnt come to agreement terms with their consultant. Such there was no contract, but debit orders have been coming onto my account at time unexpected and would accrue bank charges, i have phoned several times and submitted online tickets for the cancellation but it looks their are after debiting my money.<br> ***
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
11 Aug 2015, 14:21Hello ELESELL,
We're so sorry for to hear that you were charged for a service that you did not authorise. This is not how we do business.
A senior from our Web Services team was in touch with you to resolve this issue and he added credit notes on your account. The credit notes are waiting for approval with our Invoicing and Collections team. He'll keep in touch with you up until this matter has been resolved to the level of your satisfaction.
If you pick up any issues, please give us a ring on ***.
Regards,
Mkhululi
Online Team
We're so sorry for to hear that you were charged for a service that you did not authorise. This is not how we do business.
A senior from our Web Services team was in touch with you to resolve this issue and he added credit notes on your account. The credit notes are waiting for approval with our Invoicing and Collections team. He'll keep in touch with you up until this matter has been resolved to the level of your satisfaction.
If you pick up any issues, please give us a ring on ***.
Regards,
Mkhululi
Online Team
Webafrica's reply11 Aug 2015, 14:21
Official
Hello ELESELL,
We're so sorry for to hear that you were charged for a service that you did not authorise. This is not how we do business.
A senior from our Web Services team was in touch with you to resolve this issue and he added credit notes on your account. The credit notes are waiting for approval with our Invoicing and Collections team. He'll keep in touch with you up until this matter has been resolved to the level of your satisfaction.
If you pick up any issues, please give us a ring on ***.
Regards,
Mkhululi
Online Team
We're so sorry for to hear that you were charged for a service that you did not authorise. This is not how we do business.
A senior from our Web Services team was in touch with you to resolve this issue and he added credit notes on your account. The credit notes are waiting for approval with our Invoicing and Collections team. He'll keep in touch with you up until this matter has been resolved to the level of your satisfaction.
If you pick up any issues, please give us a ring on ***.
Regards,
Mkhululi
Online Team