sK
shaun K
1 reviews | Active since Jul 2011
04 May 2015, 16:17
Failure to cancel account despite numerous calls
I have called and emailed Web Africa many times to cancel my account. Was told it's now cancelled. <br> <br> I have just come from the telkom store. Had to wait one hour! <br> They told me you have not notified telkom of the cancellation!<br> <br> I will not waste my time like this. I will not pay my telkom landline, it's your fault I cannot cancel. You can pay telkom for me.
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Webafrica's replyOfficial
05 May 2015, 18:51Hello abadash,
We're sorry for the way our team has handled your issue and you have every right to be upset with us.
I can confirm that your ADSL line cancellation was processed but the issue was from the back end of our line cancellation system. But I can assure you that the line has been cancelled fully and our guys were in touch to inform you telephonically of this issue..
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We're sorry for the way our team has handled your issue and you have every right to be upset with us.
I can confirm that your ADSL line cancellation was processed but the issue was from the back end of our line cancellation system. But I can assure you that the line has been cancelled fully and our guys were in touch to inform you telephonically of this issue..
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply05 May 2015, 18:51
Official
Hello abadash,
We're sorry for the way our team has handled your issue and you have every right to be upset with us.
I can confirm that your ADSL line cancellation was processed but the issue was from the back end of our line cancellation system. But I can assure you that the line has been cancelled fully and our guys were in touch to inform you telephonically of this issue..
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We're sorry for the way our team has handled your issue and you have every right to be upset with us.
I can confirm that your ADSL line cancellation was processed but the issue was from the back end of our line cancellation system. But I can assure you that the line has been cancelled fully and our guys were in touch to inform you telephonically of this issue..
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team