Fail to bill, and still deduct after I didn't use

I logged a ticket with Webafrica informing that they had failed to charge my credit card for a few months. <br> Everyone else was able to successfully charge my credit card and there was always enough funds available.<br> <br> Thus it's Webafrica's fault.<br> <br> I told them not to bill me for the failed months because it's their fault and I couldn't use the account during that time anyway due to their billing snafu.<br> <br> So what do they do? they bill me for all the months they failed to bill anyway.....<br> <br> Seriously? Maybe the billing department should be managed by the marketing dept, because they clearly don't want to retain customers.<br> <br> So webafrica, you will refund the money for those failed months or lose me as a customer. The amount is paltry, but it's the principle of the matter. You f'ed up and now it's my problem? I don't think so...<br> <br> You will also confirm that you will do so, in your hellopeter reply. No wiggling out of this by posting a canned-response<br> <br> Please see how Afrihost does it... They are my primary ISP, you are just a backup in case of the unlikely event of their login failing.