Extremely useless online and whatApp services

WhatApp and Customer Zone helpdesk for WebAfrica are useless, for the whole day these systems have been trying to connect me to the next agent. You call the landline no one in Support but you have people in sales which all they can do is to escalate and nothing happens. I am going for a 3rd day now without service. The LTE sim is active on the portal but it says invalid profile, I followed their documentation for the Profile on my b618 still nothing..nothing..and nothing. Not to mention that I app**** for fibre and paid for it in January and I still dont have it. Now that I am trying their SIM LTE similar service. I will really need my refund!!!!!