EXTREMELY TERRIBLE SERVICE

p[8:22 am, 30/03/2022] Webafrica: humzile: Hi there, my name is Phumzile, how can I assist you today? [8:37 am, 30/03/2022] Stacey: hi Phumzile im wendy is there anyway i can make a payment at woolworths or pick n pay my services have been disconnected or can a debit be run immediate [8:40 am, 30/03/2022] Webafrica: Phumzile: Not anymore I see you cancelled that method for a card payment. [8:43 am, 30/03/2022] Stacey: yes because my bank is having issues with my app so im not receiving my otp...whats the way forward [8:44 am, 30/03/2022] Stacey: can i use easypay [8:46 am, 30/03/2022] Webafrica: Phumzile: With that said we will need to create a new order and change payment method. [8:46 am, 30/03/2022] Stacey: ok how do we do that and how long does it take ....are u guys maybe loaded on the capitec app [8:53 am, 30/03/2022] Stacey: hi [8:54 am, 30/03/2022] Webafrica: Phumzile: It is the Payfast were payment goes to. [8:54 am, 30/03/2022] Webafrica: Phumzile: So card details to make payment you load on the Payfast App. [8:54 am, 30/03/2022] Stacey: thats not gonna work if i load debit order details how long before you debit [8:56 am, 30/03/2022] Webafrica: Phumzile: Debit goes off on the 1st but if you enter card details now the payment will go off immediately. [8:57 am, 30/03/2022] Stacey: it sends an otp to my banking app that i cannot access because of my bank [9:00 am, 30/03/2022] Webafrica: Phumzile: Do you not have another card we can use. [9:01 am, 30/03/2022] Stacey: can i use my partners details [9:09 am, 30/03/2022] Stacey: ? [9:09 am, 30/03/2022] Webafrica: Phumzile: Yes you can Wendy. [9:14 am, 30/03/2022] Stacey: thanks [9:18 am, 30/03/2022] Webafrica: Phumzile: So you gonna do it now or you will be fine. [9:34 am, 30/03/2022] Stacey: if i do it now can i there after set a debit order for the 1st of each month [9:38 am, 30/03/2022] Webafrica: Phumzile: DEBIT ORDER DAY

Please note that debits run from the 1st to the 4th of every month may you kindly be patient the debit order will go off [9:38 am, 30/03/2022] Stacey: so i must just load account details for the debit order [9:41 am, 30/03/2022] Webafrica: Phumzile: Yes on the Payfast App we need to save as recurring. [9:41 am, 30/03/2022] Stacey: can i have the support email address please [9:44 am, 30/03/2022] Webafrica: Phumzile: What is it that you need to email. [9:46 am, 30/03/2022] Stacey: i cannot use payfast because of my bank i would like to get further advise if u not willing to give me the email its ok i will be logging a complaint on hello peter as i have only used your service since the 28/02/2022 and i have had endless problems no one can assist with anything and i have been having trouble since day 1 when i ordered the service i waited from December 2021 to february 2022 terrible i tell you [9:49 am, 30/03/2022] Webafrica: Phumzile: Wendy as I have advised we can change to Easypay and you use the voucher option. [9:50 am, 30/03/2022] Webafrica: Phumzile: So I thought you will use your partners card details. [9:50 am, 30/03/2022] Stacey: please read our messages again u never responded when i asked about easy pay you told me about pay fast [9:57 am, 30/03/2022] Stacey: what is the easy pay number i should use [9:59 am, 30/03/2022] Webafrica: Phumzile: You asked and I advised that you are on Payfast method, hen told you that we can create a new order so we change to Easypay. Then you asked if you can use your partners card which I said yes. [10:00 am, 30/03/2022] Stacey: easy pay reference please [10:05 am, 30/03/2022] Webafrica: Phumzile: Let me create the order and it takes about 24 to 72 hours for the refence number t be sent. [10:06 am, 30/03/2022] Stacey: wow service is pathetic please just leave it as is i will load a debit order for friday or change my service provider [10:09 am, 30/03/2022] Stacey: who do u report to [10:09 am, 30/03/2022] Webafrica: Wendy the order can not be processed if there is still an outstanding amount so we need to try use a different card to make payment. [10:09 am, 30/03/2022] Stacey: and how would you like me to make payment if my bank cannot send my otp due to app issues? [10:12 am, 30/03/2022] Stacey: now i must wait till they can debit on the 1st if thats the case why did they suspend the service yesterday what type of service is that can i speak to a manager PLEASE [10:13 am, 30/03/2022] Webafrica: Phumzile: I heard you asking if you can use your card details. [10:15 am, 30/03/2022] Webafrica: Phumzile: My manager is not on the floor. [10:25 am, 30/03/2022] Stacey: so theres no team leader or Manager [10:29 am, 30/03/2022] Webafrica: Phumzile: At the moment they are not online.

EXTREMELY TERRIBLE SERVICE