extremely slow communication, incorrect billing and then shutting off my account

 

Hello Jarryd. 
Thanks for sharing this so openly with us. We can completely get how frustrating this experience must feel, especially when it involves billing concerns and a service interruption. 

We can see that our support team is actively assisting you via WhatsApp under chat ***, and your query is receiving focused attention. That said, the delays in communication and the impact this has had on your service and trust are not the experience we aim to deliver. 

We are taking your feedback seriously, both around the slow response times and the billing concerns raised, as this is exactly the kind of insight that helps us improve. We also hear your concern about broader customer sentiment, and it matters to us that every client feels supported and confident in their service. 

Our team will continue working closely with you on the active chat to get your service fully restored and your account correctly aligned as quickly as possible. If there is anything further you would like us to review or escalate, you are always welcome to let us know here; we are here for you. 

Warm regards, 
Webafrica Crew