Extremely poor service, unable to fix fiber (router) faults, and closing faults without fixing it

Got my new router from them, but the internet drops every 2min. Been struggling for a week where they simply blamed the infrastructure owner (Openserve), only for Openserve to proof there is nothing wrong on their side. I am following up every 2nd day with the useless whatsapp chat, without them ever giving me any feedback except to still blame Openserve when they do reply to me. I did telephonically speak to 1 guy though, who called me, Mothusi, who is very helpful and still trying to assist. Yet, today, 14 days after logging the ticket with WebAfrica, they closed the ticket AGAIN WITHOUT fixing it and without checking with me! Looks like they just closing faults to prevent open cases from looking even bad for them.

I hate to not be able to speak to a person (voice, and not sharing that person's time between 10 different WhatsApp chats). I dont appreciate that the whatsapp support staff asks me every time the same questions if they did NOTHING after I did the same thing in a previous call with another support team member. I hate that these guys lie about the fault being actively being investigated and that they escalate it with OpenServe, AFTER OpenServe proved there is no fault and they closed the fault on their side. The service is simply terrible. Totally useless