Extremely Poor Service – Still No WiFi After 11 Days

Our WiFi was supposed to be activated on Friday, 15 August. This was arranged well in advance by my husband, who has been in contact with your team daily since then.

Despite multiple follow-ups through your chat system, all we ever get is: “It’s being escalated. Please wait 24–48 hours.” Then that turns into 48–72 hours... and still nothing has been done.

Today, again, we had to follow up, and we’re still being told it's being “escalated.” Your escalation process clearly means absolutely nothing, because no one ever actually takes action, and no one follows up.

Every time we speak to someone, it's a different agent, and we have to start the story from scratch or remind them to read the history. The agents just repeat the same scripted responses with no real help or accountability.

We need the internet in order to work, and this delay has forced us to spend a fortune on mobile data just to stay connected. This is completely unacceptable.

We're now 11 days in without service. What is the point of signing up with a provider that can’t deliver or support services?

Honestly, we would NOT recommend this company to anyone. If the service is not activated and we are not supported soon, we’ll be taking this further with the National Consumer Commission.