Extremely Poor Service / Misinforming Clients

Webafrica i am utterly disappointed even disgusted with the service and misinformation i received I have been trying to sort out the issues which there would have been one if i was given correct information. I took my fibre in 29th November 2021 and i advised the lady that i will be moving December should i wait till then or not I was advised that I can take the line in November and when i move in December my fibre will be moved for no additional cost but when on the 28th after i was advertised that i was given false information and need to cancel the old address and take a new fibe line for the new address i have been calling sitting on the what'sapp line for days and no one is assisting me Either they cut the chats or the calls than expect me to pay for a useless service like this when i dont have fibre at me new residence and wasting all my data and airtime but no one can resolve this matter