EXTREMELY POOR SERVICE - INTERNET (FIBRE) DOWNTIME

Due to a fire outbreak at Vumatel, fibre lines were damaged and the KuilsRiver area was off line since 8 May 2022. By Tuesday 10th May lines close to our property were up and running. These lines are serviced by a different ISP provider. After numerous contact with WebAfrica our connection is still down. Apparently Vumatel informed webafrica that the link is up and just closed 2 of the tickets that were logged. We are on day 9 now. We had to incur extra expenses to buy data, which is slow and further causing backlogs in our work. I am extremely disappointed in WebAfrica, firstly for no communication since the downtime, secondly for not having the ability to ensure that the service is up and running in the shortest possible time (such as the other ISP provider), and thirdly for accepting Vumatel's feedback without following up with me after numerous complaints.