Extremely Poor Service from Webafrica & Vuma – A Frustrating Experienc

My experience with installing WiFi through Vuma via Webafrica has been nothing short of pathetic and unacceptable. The installation process took an entire month, followed by an additional four-day wait for activation.

Vuma advised me to contact Webafrica for activation, while Webafrica claimed they were waiting for Vuma to confirm the installation. This back-and-forth is completely inefficient and frustrating. The technician who installed the service clearly stated that activation should take only 2–4 hours, yet here I am, waiting days with no updates.

To make matters worse, I have children who do homeschooling and have upcoming exams, making internet access crucial. Despite the zero urgency and poor communication regarding the activation process, They was quick to debit my account—without any notification or guidance on what comes next.

The lack of coordination, slow service, and complete disregard for customer needs make this an appalling experience. I would not recommend Webafrica to anyone who values efficiency, reliability, or basic customer service.