Extremely Poor Service from Webafrica and Vumatel – A Complete Nightmare

I am beyond frustrated with the shocking service I have received from Webafrica and Vumatel. I booked an installation for fibre at my new place and was given multiple appointments — four in total — and not once did the installers show up.

The first team from Vumatel came on 10 June but didn’t finish the installation. They told me someone else would come to complete it. From that point on, it’s been excuse after excuse, missed appointments, and complete lack of communication.

I spoke to multiple Webafrica support agents — all of whom gave me new dates and times. I rearranged my schedule every time, and waited at home with no update or courtesy call. Appointments were set for 11 June, 12 June, and 13 June, and the installers simply never arrived.

I also sent a complaint to Webafrica's email and, to date, have received no response.

This has been the worst customer experience I’ve had with any service provider. The lack of professionalism, reliability, and basic communication is unacceptable.

I would not recommend Webafrica or Vumatel to anyone. If this is the standard of service they provide, they should not be in business.