1 reviews | Active since Sept 2026
Extremely Poor Service and No Communication – 5 Days Without Internet
I am extremely disappointed with the service I have received from Webafrica.
I have now been without internet for 5 days, despite logging multiple tickets and repeatedly contacting Webafrica for assistance. Every time I contact support, I am given the same response: the issue has been escalated to the technicians and a technician will come out to assist.
The biggest problem is that there is absolutely no follow-up or meaningful communication. I am not given a technician's contact details, an estimated time of arrival, or any proper update regarding the progress of the issue. I have to keep contacting Webafrica myself just to be told that the issue has once again been escalated.
What makes this even more frustrating is that Webafrica does not appear to have a proper customer service telephone number where I can speak directly to someone and get the issue resolved. I am completely dependent on online support while having no internet service for almost a week.
I understand that technical issues can happen, but 5 days without service with no clear update or resolution is unacceptable. The repeated response of "it has been escalated to the technicians" does not help when there is no follow-up afterwards.
As a paying customer, I expect better communication, accountability and urgency when my service has been unavailable for this long.
Webafrica, I need this issue resolved urgently and I would also appreciate a proper explanation as to why it has taken 5 days to get assistance.
We understand how frustrating it must be to be without connectivity for an extended period and feel unsupported while trying to get assistance. You deserve to be heard, kept informed, and have a reliable, working connection. This is certainly not the experience we strive to provide. We can see that you were in contact with our agents this morning and, based on the findings, a fault has since been logged with the network provider for further investigation. Our Faults Team will be actively engaging with the network provider while they investigate the issue and will continue pushing for a resolution.Please be assured that the fault remains under active attention. The team will provide feedback as updates become available and remains committed to seeing the matter through to resolution and restoring a stable connection as soon as possible.Your feedback regarding the support experience and ongoing connectivity concerns will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity for an extended period and feel unsupported while trying to get assistance. You deserve to be heard, kept informed, and have a reliable, working connection. This is certainly not the experience we strive to provide. We can see that you were in contact with our agents this morning and, based on the findings, a fault has since been logged with the network provider for further investigation. Our Faults Team will be actively engaging with the network provider while they investigate the issue and will continue pushing for a resolution.Please be assured that the fault remains under active attention. The team will provide feedback as updates become available and remains committed to seeing the matter through to resolution and restoring a stable connection as soon as possible.Your feedback regarding the support experience and ongoing connectivity concerns will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew