Extremely Poor Service and Lack of Communication – Web Africa Fibre Application

I app**** for a fibre connection with Web Africa on Monday, 2 June 2025, and to date (6 June 2025), I have received nothing but terrible service.

Every time I call their customer service, the agents fail to introduce themselves, so I never know who I'm speaking to. On top of that, my calls have been hung up on more than 4 times this week alone – completely unacceptable and unprofessional behavior.

I paid R249 as part of the setup process and sent Rehman my GPS coordinates as well as my municipality invoice to confirm my address. Despite having provided all necessary documents, Rehman has been ignoring my emails.

This level of service is shocking for a company in the business of customer connectivity. There’s no feedback, no accountability, and clearly no regard for clients' time or money.

Web Africa – I expected better. Please urgently resolve my application and provide me with clear communication going forward.