Extremely poor service

Dear all, it is really shocking the way customers are treated by vumarel and webafrica, the service levels are pathetic, firstly they debit your account, then their service when down from 9:30am on the 1st February, everytime I WhatsApped them the consultants say it not an outage there is a problem with my line and my neighbors, them I get a message from webafrica s website saying it is an outage, from yesterday I was promised to be contacted, still no internet and no one called me, when even requested a manager the consultants say no manager is available on the weekend, so webafrica and vumatel , what the hell is going on ? You took my money but you not providing me a service....