RS
Richard S
1 reviews | Active since Jan 2015
03 Mar 2026, 13:44
Extremely poor service
Terrible customer service. Do not get ahold of agents, they say they will give me a call bback for 2 full days now. Debit order for a service I dont use anymore. Poor feedback for new router, honestly just the worst I cannot tell anyone to use this kind of service
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Webafrica's replyOfficial
03 Mar 2026, 13:50Hi Richard, thank you for sharing your feedback with us. We understand how concerning it is to be waiting for a call back and to see a debit order for a service you’re no longer using. Clear communication and timely follow-up are important, and we appreciate you bringing this to our attention. Your query is currently with our Complaints Team, who are carefully reviewing the billing matter, the router feedback, and the overall experience you’ve described. They’ll be reaching out to you to provide clarity and work toward a positive resolution. We value the opportunity to address this properly and ensure everything is handled smoothly from here. Thank you for your patience — we’re here to assist and see this through.
Webafrica's reply03 Mar 2026, 13:50
Official
Hi Richard, thank you for sharing your feedback with us. We understand how concerning it is to be waiting for a call back and to see a debit order for a service you’re no longer using. Clear communication and timely follow-up are important, and we appreciate you bringing this to our attention. Your query is currently with our Complaints Team, who are carefully reviewing the billing matter, the router feedback, and the overall experience you’ve described. They’ll be reaching out to you to provide clarity and work toward a positive resolution. We value the opportunity to address this properly and ensure everything is handled smoothly from here. Thank you for your patience — we’re here to assist and see this through.