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Mahmood P

1 reviews | Active since Jan 2011

31 Oct 2018, 11:10

Extremely poor service

I have LTE account with WebAfrica. I have complained on numerous occasions that the WiFi signal is terrible/inconsistent. The consultant tried to assist me on few occasions but this did not resolve my issue.

Two days ago (2018/10/29), the consultant told me that there will get someone to come to my place yesterday morning to replace or swap out the router. I made arrangement for some to be home today. WebAfrica has not contacted me the entire day.

I Phoned and spoke to a consultant yesterday again and they said they will send someone today. I have to make arrangements again for today for someone to be at home again.

I phoned today again to find out what going on because I got no feedback. And the same as what happened the past few day, WebAfrica told me they will send someone tomorrow. They are now really just messing around with me and not taking any responsibility. They advised me that they is nothing they can do about it, but I am paying them???

They are wasting my time and money because I have to buy data from Vodacom(reliable service). So I'm basically paying WebAfrica + Vodacom for data for the past 3 months, while receiving the data from the one company only.

I am paying a lot of money monthly for this **** service with no data. This **** service with intermittent WiFi connection has been going on for the past 3 months. Is WebAfica going to refund me for these 3 months or will they just take money and provide the usual **** service??? I must say that their debit orders go out on time. No delay there.

Cant wait to move over another service provide.

0
Replies (3)
MP
Mahmood P's update01 Nov 2018, 14:52
Reviewer Update
I had to follow again with Webafrica as no feedback was given to me regarding delivery today. I waited about 30min on the call before I was assisted. I was again told the same story that they will deliver tomorrow. Just would like to mention that THE DEBIT ORDER WENT OFF TODAY ON TIME, no delay there. This is *******, not offering the service as promised.
Webafrica
Webafrica's reply05 Nov 2018, 09:53
Official
Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Best regards,

MP
Mahmood P's update06 Dec 2018, 10:25
Reviewer Update
After about another month waiting for feedback , I get this from WebAfrica which is utterly pathetic service. "We would like to confirm whether the replacement device had been received from your end yet as our finance team has declined the credit as this result is unclear." I am paying a lot of money for service that I am not receiving and the after support from Webafrica is utterly disgusting. I will never recommend that anyone subscribe with WebAfrica, the service is just very poor with a don't care attitude.