ZS
Zoë Serfontein
1 reviews | Active since Aug 2020
13 Mar 2026, 16:29
Extremely poor service
If I could rate Webafrica 0 stars I would! 3 days without internet, hours of airtime used just to added to 35minutes holding queues because of *********** staff!
Currently on the line for 40minutes just to get through to an agenct is pathetic! The live chat is useless, an agent enters the chat then randomly disconnects after 30 seconds!
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
13 Mar 2026, 16:47Hello Zoë. We completely understand how frustrating it must be to be without internet for several days and having to spend hours trying to get through to support. We appreciate you sharing your experience, as it helps us understand the challenges our clients face.
Could you please send us a direct message on Hello Peter with your cellphone number, email address, or Webafrica account number linked to your account? This will allow us to look into your issue more closely and provide the help you need.
Thank you for your patience while we work to get this resolved.
Warm regards,
Webafrica Crew
Could you please send us a direct message on Hello Peter with your cellphone number, email address, or Webafrica account number linked to your account? This will allow us to look into your issue more closely and provide the help you need.
Thank you for your patience while we work to get this resolved.
Warm regards,
Webafrica Crew
Webafrica's reply13 Mar 2026, 16:47
Official
Hello Zoë. We completely understand how frustrating it must be to be without internet for several days and having to spend hours trying to get through to support. We appreciate you sharing your experience, as it helps us understand the challenges our clients face.
Could you please send us a direct message on Hello Peter with your cellphone number, email address, or Webafrica account number linked to your account? This will allow us to look into your issue more closely and provide the help you need.
Thank you for your patience while we work to get this resolved.
Warm regards,
Webafrica Crew
Could you please send us a direct message on Hello Peter with your cellphone number, email address, or Webafrica account number linked to your account? This will allow us to look into your issue more closely and provide the help you need.
Thank you for your patience while we work to get this resolved.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
13 Mar 2026, 17:00 Hello Zoë. Thank you for the information. Unfortunately, none of the details provided show any account information. Please provide us with contact details that are linked to your Webafrica account. Alternatively, you can provide us with your Webafrica account number.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply13 Mar 2026, 17:00
Official
Hello Zoë. Thank you for the information. Unfortunately, none of the details provided show any account information. Please provide us with contact details that are linked to your Webafrica account. Alternatively, you can provide us with your Webafrica account number.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew