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Nokx M

1 reviews | Active since Jun 2026

02 Jun 2026, 18:17

Extremely Poor Customer Support and No Internet for Days

I am very disappointed with the service from Webafrica. We have been without internet for some time now, and it has been extremely frustrating trying to get help. Even calling is not working, and when using WhatsApp support, there is an option to speak to an agent, but no agent is ever available.

The lack of support and communication is unacceptable, especially for a service we are paying for. Internet access is essential, and not being able to reach anyone for assistance makes the situation even worse. This experience has left us feeling ignored and unsupported as customers.

I hope the company improves their customer service response times and ensures that real agents are available when customers need help urgently.

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Replies (1)
Webafrica
Webafrica's reply03 Jun 2026, 09:13
Official
 Hi  Nokx We hear you, and this is not the kind of experience we want anyone to have. Being without internet and struggling to reach support can feel incredibly frustrating, especially when you rely on it daily. You deserve clear communication and timely help, and we care about getting this right for you. Your connection has been impacted by confirmed Vumatel maintenance in your area: Vosloorus, Fibre, Vuma Reach, Vosloorus, Buhle, scheduled from 25 May to 05 June 2026. During this period, intermittent or no connectivity can occur while work is being completed to improve overall network stability. To stay updated in real time, you can enable outage notifications on the Webafrica app:
 • Log in to the Webafrica mobile app
 • Go to Notifications or Settings
 • Enable network and outage alerts for your service You can also follow this step-by-step guide here: https://knowledge.webafrica.co.za/index.php/knowledge-base/how-to-view-and-manage-notifications-in-the-webafrica-mobile-app/ For any further guidance or support, please reach out to us via private message. We are here for you. 

Warm regards, 
Webafrica Crew