1 reviews | Active since Dec 2025
Extremely Poor Customer Service and Unacceptable Refund Delays – Webafrica
I am extremely disappointed with the level of service I have received from Webafrica. What should have been a straightforward process has turned into a frustrating and time-consuming experience due to their lack of professionalism and urgency. Their customer service is simply unacceptable. Communication is slow, inconsistent, and often unhelpful. It feels as though customers are not taken seriously, and there is little to no accountability when issues are raised. Instead of resolving matters efficiently, they drag things out with vague responses and no clear timelines. The most frustrating part has been the delay in processing my refund. Despite following up multiple times, there has been no meaningful progress or indication that they are treating this matter with the seriousness it deserves. It should not take this long to return money that is rightfully owed to a customer. This experience has completely eroded my trust in Webafrica. A company that cannot handle basic customer service and timely refunds should seriously reconsider how it treats its clients. I would strongly advise others to think twice before using Webafrica. Until they improve their service standards and take responsibility for resolving customer issues promptly, I cannot recommend them
We fully understand how disappointing and frustrating this experience has been, particularly around the lack of urgency, inconsistent communication, and the delay with your refund. This is not the standard of service we aim to deliver, and we recognise the impact this has had on your trust in us.
We have reviewed the account and can confirm that the refund for Account ID: W*** has been completed and is scheduled to clear on 23 May. Once cleared, the amount will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
We appreciate you bringing this to our attention and allowing us the opportunity to clarify the outcome. Should you need any further assistance or require follow-up support, please feel free to reach out to us again via Hello Peter. We remain committed to restoring confidence and ensuring matters like this are handled more effectively going forward.
Warm regards,
Webafrica Crew
We fully understand how disappointing and frustrating this experience has been, particularly around the lack of urgency, inconsistent communication, and the delay with your refund. This is not the standard of service we aim to deliver, and we recognise the impact this has had on your trust in us.
We have reviewed the account and can confirm that the refund for Account ID: W*** has been completed and is scheduled to clear on 23 May. Once cleared, the amount will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
We appreciate you bringing this to our attention and allowing us the opportunity to clarify the outcome. Should you need any further assistance or require follow-up support, please feel free to reach out to us again via Hello Peter. We remain committed to restoring confidence and ensuring matters like this are handled more effectively going forward.
Warm regards,
Webafrica Crew