1 reviews | Active since Nov 2017
Extremely poor customer service
Avoid Webafrica! You can never get hold of anyone in the call center (besides Sales - they are only interested in new business not existing customers). You have to beg to get a reply. The customer service representatives are unprofessional and generally clueless. I was being 'helped' by Stephanie Radcliffe and after a few back and forths she doesn't get back to me. They will blame it all on Telkom or Open Serve but in reality good customer service has nothing to do with these external issues. When I phone Telkom business, my call is answered promptly. It's not hard to provide decent customer service, it's the best form of marketing. Instead they have this stupid marketing campaigns with silly pictures.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah