Extremely Frustrating Experience with Webafrica’s Customer Service”

I’ve been a Webafrica customer for a while now, but I am beyond fed up with their terrible service and shocking lack of communication. Last month, I ended up paying twice for my internet—first through an online payment link I was told I wasn’t even supposed to use, and then again at a physical store just to get connected. Now, they’re flat out refusing to refund the first payment, claiming it never reflected on their system, even though I have proof. They promised my refund was being processed on May 15 or 16, but weeks later, I’m still waiting with no updates. Then, after a power outage damaged my router, they sent a replacement without telling me if my EasyPay number had changed. On June 7, my service was disconnected even though I paid that same day at Pick n Pay using the number they confirmed to me. Four days later, I’m still without internet, unable to work, and completely ignored. Their WhatsApp “support” is just a bot that gives me zero helpful answers, calls go unanswered, and emails are ignored. This is beyond unacceptable—it’s affecting my livelihood and patience has run out. If I don’t have my internet reconnected immediately and my refund processed without further excuses, I will be forced to escalate this to the National Consumer Commission, report them publicly, and switch to a competitor who actually values their customers. Webafrica needs to get their act together or face the consequences.