MR
Marija R
1 reviews | Active since Jun 2015
13 Sept 2026, 11:00
Extremely frustrating
Extremely frustrating. Could not speak to an agent. Tried calling a number of times. Had to download the app. Experience very slow...90 minutes before assistance was given.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 11:01Hi Marija,
We understand how frustrating it must have been to spend such a long time waiting for assistance, particularly when you needed support and were unable to get help as quickly as expected. An experience like this can leave you feeling disappointed and unheard, which is certainly not the standard of service we aim to provide.We're pleased to see that you did eventually receive assistance. However, we recognise that the time it took to receive support fell short of the experience we want our customers to have when reaching out to us. Your feedback regarding the wait times and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to improving our customer experience and ensuring that our customers receive the assistance and responsiveness they deserve.Should there be anything further we can assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend such a long time waiting for assistance, particularly when you needed support and were unable to get help as quickly as expected. An experience like this can leave you feeling disappointed and unheard, which is certainly not the standard of service we aim to provide.We're pleased to see that you did eventually receive assistance. However, we recognise that the time it took to receive support fell short of the experience we want our customers to have when reaching out to us. Your feedback regarding the wait times and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to improving our customer experience and ensuring that our customers receive the assistance and responsiveness they deserve.Should there be anything further we can assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 11:01
Official
Hi Marija,
We understand how frustrating it must have been to spend such a long time waiting for assistance, particularly when you needed support and were unable to get help as quickly as expected. An experience like this can leave you feeling disappointed and unheard, which is certainly not the standard of service we aim to provide.We're pleased to see that you did eventually receive assistance. However, we recognise that the time it took to receive support fell short of the experience we want our customers to have when reaching out to us. Your feedback regarding the wait times and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to improving our customer experience and ensuring that our customers receive the assistance and responsiveness they deserve.Should there be anything further we can assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend such a long time waiting for assistance, particularly when you needed support and were unable to get help as quickly as expected. An experience like this can leave you feeling disappointed and unheard, which is certainly not the standard of service we aim to provide.We're pleased to see that you did eventually receive assistance. However, we recognise that the time it took to receive support fell short of the experience we want our customers to have when reaching out to us. Your feedback regarding the wait times and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to improving our customer experience and ensuring that our customers receive the assistance and responsiveness they deserve.Should there be anything further we can assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew