Extremely dissatisfied with your service.

Dear Webafrica Management,

I am writing to formally express my serious concerns regarding the unacceptable level of service I have received from your company over the past week. As a business professional who requires reliable internet connectivity to operate effectively from home, I am deeply disappointed with both the technical issues and the customer service experience provided by your team.

Background On August 14, 2025, I submitted a change of ownership form to transfer an existing Webafrica internet service to my name at my new property. Despite multiple attempts to resolve this matter, my service remains inactive nearly a month later, with billing scheduled to commence on September 1, 2025, for a service I cannot access.

Service Issues Documented Through extensive communication with your support team, the following critical issues have emerged: Account Setup Incomplete: Despite receiving confirmation that the service has been transferred to my name, no active internet service has been provisioned to my property. Customer Portal Access: While I can log into the Webafrica customer portal, the system shows “No service accounts” under My Services, indicating the activation process remains incomplete. Billing Discrepancies: Your representative Craig contacted me by phone and insisted that payment is required to activate service, contradicting the verbal commitment made by your representative Olisha who confirmed twice during a recorded call that September would be credited to my account at no charge.

Customer Service Failures The support experience has been characterized by: Multiple Transfers: I have been transferred between at least seven different human representatives (Jean-Pierre, Mikaela, Amanda, Tyrone, Olisha, Craig, and Tiisetso) plus interactions with your automated bot “Willie,” without resolution Repetitive Information Requests: Each representative has requested the same verification details, suggesting poor internal communication and case management Inconsistent Information: Conflicting statements regarding billing, activation requirements, and next steps Extended Wait Times: Hours of time invested in chat sessions without meaningful progress Broken Promises: Your representative Craig called me as promised but insisted on payment requirements that contradict previous commitments, then immediately transferred me to another representative after the call, furthering my frustration rather than resolving the issue Chat Session Terminations: Representatives have repeatedly closed chat sessions claiming “lack of communication” when customers express frustration, forcing restart of the entire process

Business Impact As someone who operates a business from home, this service interruption has created significant operational challenges. The inability to access reliable internet connectivity directly impacts my ability to serve clients and maintain business operations effectively. What makes this particularly egregious is that this is a simple transfer of ownership, not a new installation - the infrastructure is already in place and functioning.

Requested Resolution I require immediate action to resolve this matter today, September 5, 2025: Immediate Service Activation: Complete activation of internet service at my property within 24 hours Account Reconciliation: Ensure my customer portal accurately reflects active services Honor Recorded Commitment: Implement the September billing credit as confirmed by Olisha during your recorded call Senior Management Contact: Assign a senior manager to handle this case directly without further transfers

Next Steps If this matter is not resolved by the end of business today, September 5, 2025, I will be compelled to: Seek alternative internet service providers Share my experience through appropriate review platforms and social media channels Consider formal complaint procedures through relevant consumer protection agencies I have maintained detailed documentation of all interactions with your company and expect a prompt, professional response that demonstrates your commitment to customer satisfaction. I look forward to your immediate attention to this matter and a swift resolution that restores my confidence in Webafrica’s service delivery.