Extremely dissatisfied — poor service and unnecessary delays

I am incredibly disappointed with Webafrica. I canceled my account and made all required payments, yet my line is still not released, despite repeated requests. Customer service gave me incorrect information and failed to check my account before responding. I was told my cancellation would only be finalized at the end of the month, which is unreasonable and caused significant inconvenience, as my new ISP is waiting to activate my service.

The lack of accountability, delays, and poor communication make this experience frustrating and unacceptable. I will be escalating the matter to ICASA and the National Consumer Commission if it is not resolved promptly.

Webafrica clearly needs to improve its customer service, cancellation processes, and responsiveness.