Extremely disgusted !!!!!!

[14:22, 4/7/2026] Pam: I was debited today why? [14:23, 4/7/2026] Webafrica: I understand there’s a concern with your billing ,I completely get how important it is to have this clarified. Let’s take a closer look and get it resolved for you. [14:24, 4/7/2026] Webafrica: The funds they are trying to debit is the cancellation processing fee [14:25, 4/7/2026] Pam: Why [14:26, 4/7/2026] Webafrica: That is because the service is cancelled [14:26, 4/7/2026] Pam: I returned the router [14:26, 4/7/2026] Webafrica: Yes the router has its own fee , this is the cancellation processing fee when you cancel the service [14:27, 4/7/2026] Pam: I wasn't informed about this [14:28, 4/7/2026] Pam: Why 2 months after the fact [14:30, 4/7/2026] Webafrica: Tarryn O.: Because it takes time for the cancellation invoice to be processed [14:33, 4/7/2026] Pam: It will only go through on the*** [14:33, 4/7/2026] Webafrica: Not a problem , once you get the funds you can make the payment on the link https://my.webafrica.co.za/ [14:34, 4/7/2026] Pam: How much? [14:35, 4/7/2026] Webafrica: It will be R999 [14:50, 4/7/2026] Webafrica: Webafrica Payment Notice

Important payment information: Oops! Your payment was unsuccessful: We were unable to collect your service fees. Please visit https://pay.webafrica.co.za to make payment to avoid an interruption in your service. If you have already paid, please ignore this message.

Regards Webafrica. [14:50, 4/7/2026] Webafrica: Webafrica Payment Notice

Important payment information: Oops! Payment for your service was unsuccessful. To avoid getting disconnected, please make payment as soon as possible via https://pay.webafrica.co.za. If you have already paid successfully, please ignore this message.

Regards Webafrica. [15:39, 4/7/2026] Webafrica: liphant: Hi Pamela Clark, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation. [14:50, 4/8/2026] Webafrica: Webafrica Payment Notice

Important payment information: Your service(s) have been disconnected due to non-payment. Get reconnected within 30 minutes, simply make payment via https://pay.webafrica.co.za. If you have already paid after your service was suspended, please ignore this message.

Regards Webafrica.