Extremely Disappointed with Webafrica’s Refund Process

I have been trying to get a refund from Webafrica for over a month now, and the experience has been nothing short of frustrating. Every time I contact support, I’m handed over from one agent to the next, all of whom give me the same response: “We’ll escalate this to the finance team.”

Despite numerous follow-ups, there has been no feedback, no updates, and absolutely no resolution. The lack of accountability and communication is unacceptable, especially for a company that claims to prioritize customer service.

It’s clear that once they have your money, getting it back even when rightfully owed becomes a tiring and unending chase. I would strongly caution anyone considering WebAfrica to think twice, especially if you value transparency and customer care.