Extremely disappointed with limit contact and poor service

It is so frustrating to get a proper request out of WebAfrica.I only means of communication is bots and when an agent comes on the line after a long wait then. My premises is ongoing a revamp and due to neglect from agents on chat escalation my call for a cancelation I have to apparently pay for anc wait a whole month.

I logged yet another call and this time got a reference ***. Looks like WebAfrica not keen on keep customers as they do not offer pause on subscription nor due to delay on their agents they can cancel a month later.Guys think twice before you opt to use this company for fiber as their customers is not important to them!!!