Extremely Disappointed new Customer

Item: Webafrica
Rating: 1

On November 5th, 2020 I excitedly signed up with Webafrica choosing Vumatel. I was told that although the maximum wait period is 14 working days for installation that I should keep my phone close as I'd be contacted by Vumatel to arrange installation way before 14 days was reached.

From the email communication after order was placed and the info on tracking page, I should've also been informed via email or sms once Vumatel accepted my order, this too hasn't happened.

After all the excitement and giving the agent and Webafrica a glowing review on Google which was asked for It seems they simply do a great Job of convincing you that choosing Webafrica and Vumatel was your best decision so that you can give a great review and then they couldn't care less what happens afterwards. EXTREMELY DISAPPOINTED if this is how the relationship starts I dont see a happy future ahead.

Helpful (0)

Replies (1)

's updateReviewer Update

26 Nov 2020, 08:53

Vumatel Order - CGE55 that is my order number, still noone from Webafrica has ever bothered to make contact. I spoke to a service agent on the whatsapp line and was Told Vumatel hasn't even accepted my order yet!!!!!!! We are now on day 16 since I placed my order. Clearly customer service is not important. Maybe you rather want to be blasted on all social platforms.

's update26 Nov 2020, 08:53

Reviewer Update