Extremely disappointed – 6 months of refund delays for non-existent installation

<div>I am writing this review to express my deep frustration with the service I have received regarding my order for Vuma fibre, placed back in December 2025. After placing my order, I was eventually informed that the installation could not proceed due to a lack of spare parts. While I understand that technical issues occur, the aftermath has been unacceptable. I had to be refunded for the payment I made upfront. I have been contacting WebAfrica every single month since January, following up on the status of my refund. Every time I speak to them, I am given the runaround, and now I have been told that my refund request was rejected. I thought that paying for my service in advance would ensure a smooth process, but it has only resulted in me losing my money for half a year with no resolution. I am incredibly disappointed in the lack of accountability and the poor customer care shown by both Vuma and WebAfrica. I am currently out of pocket for a service that was never delivered, and I am tired of the constant excuses. I need this refund processed immediately.</div>