Extremely Disappointed

I am deeply disappointed with the terrible service and complete lack of connectivity from Webafrica. I paid a total of R778 on 1 September—which included my R529 monthly fee and a R249 moving/installation fee for a fiber internet connection. Despite paying weeks ago, I am still not connected to the internet.

Because Webafrica has completely failed to deliver the service I paid for, I have been forced to buy retail mobile data packages out of my own pocket just to stay online. To date, I have had to spend an extra R1 674 on data (three packages at R379 each and three packages at R179 each).

I am demanding a full refund of the R778 paid to Webafrica for zero service, alongside total compensation of R1 674 for the backup mobile data I was forced to purchase. I expect management to investigate this delay and resolve my refund immediately.