Extremely bad service with Fibre Line connection

Extremely poor service and no way to reach them to effectively try to resolve a problem. My fibre connection was suddenly just cancelled on 10 May 2021, even after I have never given them such an instruction. When I contacted the helpline (which is only accessible via Whatsapp chat and takes forever for an agent to be assigned), I was informed that my connection can only be restored after 3-5 working days. We are working from home and are now left stranded with no internet connection, because of a mistake by WebAfrica`s provisioning team and absolutely no effort whatsoever to restore our connection ASAP. When logging a complain, you are being placed on hold and transferred from one agent to another, but no one from Provisioning is ever available to respond. ABSOLUTELY POOR AND DISGUSTED SERVICE!!