1 reviews | Active since Jan 2017
Extremely bad service to no service at all
<p>I am waiting for Weabafrica to sort my line since Nov-Dec 2016.</p> <p> </p> <p>Paying for a 4mbps line and only getting 1mbps sync if we are lucky, my last test done just now 15:44 Friday 17.02.2017 got 0.28mbps sync. During online support Webafrica did a port resets and logged a fault to Telkom. They done a port reset more than 5 times already this week (February 2017). They log calls with Telkom, Telkom came out once on Wednesday (15.02.2017) - did nothing.</p> <p>Today my attempt to ask for an update on my line, happened like followed (note the time of response from WA)</p> <p><br /> Welcome To WebAfrica - ADSL Chat<br />Webafrica - 15:11<br /> All our Agents are currently busy. Please be patient and we will connect you as soon as one becomes available.<br />WebAfrica - 15:11<br /> HELLO. ANY UPDATE ON WHEN MY LINE WILL BE RESTORED? EOC04.<br />Corrie - 15:13<br /> HI<br />Corrie - 15:16<br /> Hi, how can I assist?<br />WebAfrica - 15:17<br /> HELLO. ANY UPDATE ON WHEN MY LINE WILL BE RESTORED? EOC04.<br />Corrie - 15:17<br /> 03:02 PM 196.210.57. ********** 35340 ADSL Shaped ********** 218 N/A 03:01 PM 196.210.57. ********** 35340 ADSL Shaped ********** 218 3:02PM(2017-02-17) 02:59 PM 196.210.57. ********** 35340 ADSL Shaped ********** 218 3:01PM(2017-02-17) 02:40 PM 196.210.57. ********** 35340 ADSL Shaped ********** 218 2:53PM(2017-02-17) 02:08 PM 196.210.186. ********** 35340 ADSL Shaped ********** 218 2:40PM(2017-02-17) 01:18 PM 196.215.39. ********** 35340 ADSL Shaped ********** 218 2:08PM(2017-02-17) 12:38 PM 196.215.39. ********** 35340 ADSL Shaped ********** 218 1:18PM(2017-02-17) 03:01 AM 196.210.170.98 ********** 40 ADSL Shaped ********** 218 11:07AM(2017-02-17) 02:59 AM 196.210.170.11 ********** 40 ADSL Shaped ********** 218 3:01AM(2017-02-17)<br />Corrie - 15:18<br /> TIME TODAY IT JUST WENT DOWN. CANT DO ANY WORK LIKE THIS.<br />Corrie - 15:19<br /> ?<br />Corrie - 15:20<br /> ?<br />Corrie - 15:22<br /> ARE YOU GOING TO HELP ME OR NOT?<br />Corrie - 15:23<br /> Send</p> <p>Still waiting on a reply from them.</p> <p> </p> <p>Webafrica never were like this, poor service from Webafrica started middle last year, 2016.</p> <p>What happened Webafrica?</p> <p> </p> <p>Loyal, paying client since 2012,</p> <p>CS</p> <p> </p>