Extremely BAD Service and *******

I am moving homes end december and contacted Webafrica that I will be moving and they said its a simple process. My line was then cancelled at my current address which I am still at for another month. I asked them last week to please reconnect my line. I work from home and have had no internet since last week. This evening to my surprised and amount of R2875 was debited off my account with no prior permission or reason.

I am furious as this is firstly a huge amount of money without my consent, then ontop of it MY LINE IS STILL NOT ACTIVE. How is this in anyway right??????