RB
Ruan B
1 reviews | Active since Feb 2021
09 Apr 2026, 17:44
Extremely bad service and bad website/app.
I tried to move my service to a new address. It has taken 4 days of back and forth on their dumb WhatsApp chat with a multitude of different agents. My fibre service has finally been activated by metro fibre now. I now for some reasons my router doe not work and says I need to pay my bill, even though there is nothing to pay. And even when I try to pay my bill I just get a error. This is probably the worst customer service I have ever experienced. Both the app and the website is useless. Would not recommend the service to anyone. If did not have to pay the R1000 cancelation fee. I would immediately switch to a different ISP.
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Webafrica's replyOfficial
10 Apr 2026, 08:15Hello Ruan,
We completely understand how frustrating this experience must have been, especially after multiple days of back and forth, dealing with different agents, and then facing issues with your router and billing when your service should have been working. That kind of experience can be incredibly discouraging, particularly when you’re trying to get connected as quickly as possible.
We’ve had a look at your account and can see that you have since received assistance, your account has been reconnected, and your connectivity has been restored.
Your experience has been shared with our Service Quality Team for review to help improve both our support process and overall customer journey.
If you still require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to help.
Kind regards,
Webafrica Team
We completely understand how frustrating this experience must have been, especially after multiple days of back and forth, dealing with different agents, and then facing issues with your router and billing when your service should have been working. That kind of experience can be incredibly discouraging, particularly when you’re trying to get connected as quickly as possible.
We’ve had a look at your account and can see that you have since received assistance, your account has been reconnected, and your connectivity has been restored.
Your experience has been shared with our Service Quality Team for review to help improve both our support process and overall customer journey.
If you still require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to help.
Kind regards,
Webafrica Team
Webafrica's reply10 Apr 2026, 08:15
Official
Hello Ruan,
We completely understand how frustrating this experience must have been, especially after multiple days of back and forth, dealing with different agents, and then facing issues with your router and billing when your service should have been working. That kind of experience can be incredibly discouraging, particularly when you’re trying to get connected as quickly as possible.
We’ve had a look at your account and can see that you have since received assistance, your account has been reconnected, and your connectivity has been restored.
Your experience has been shared with our Service Quality Team for review to help improve both our support process and overall customer journey.
If you still require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to help.
Kind regards,
Webafrica Team
We completely understand how frustrating this experience must have been, especially after multiple days of back and forth, dealing with different agents, and then facing issues with your router and billing when your service should have been working. That kind of experience can be incredibly discouraging, particularly when you’re trying to get connected as quickly as possible.
We’ve had a look at your account and can see that you have since received assistance, your account has been reconnected, and your connectivity has been restored.
Your experience has been shared with our Service Quality Team for review to help improve both our support process and overall customer journey.
If you still require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to help.
Kind regards,
Webafrica Team