Extremely bad service

I ordered fibre from Webafrica early January to be activated in February. The order was confirmed and all admin was completed. Since the 19th of January I started contacting webafrica to get a status update regarding my order. I needed a backup plan in case I didnt have internet in February. Each time a consultant told me I will be contacted within the afternoon. No call was returned. It is now the 28th, I have phoned three times today, still no feedback or any news regarding the status of my order. When I told the consultant that I am prepared to wait rather than have them phone me back the line was simply disconnected.