Extremely Bad Service

I’m having terrible issues with the internet for the 3rd day now and I’ve been trying to phone but cannot get through. Was told 2 days ago that there is an outage and asked someone via their chat platform yesterday who said that they could not pick anything up “but if someone told me there is an outage then they must be right” and today I’m told that my service has been disconnect but they don’t know why and I must speak to some other technical team? She tried to connect me with this team and I held on for 40 mins until the line got off for a call back and I have been waiting since 16:00 - while I was busy with this lady my wife was told by a different agent that my line was cancelled by Vumatel and she doesn’t know why - I then phone Vumatel and they tell me they don’t know what I am talking about because they do not cancel lines and I must go back to WebAfrica...!I’ve now been waiting for an 30mins for someone to pick up the WhatsApp chat and I have not received any call back...