EXTREMELY BAD SERVICE

Two weeks ago, I have app**** for Wi-Fi, I got the number from a friend. Everything went off well when I phoned them, immediately someone answered the phone, and I was helped and given a reference number to make a payment. Three days somebody from Vuma phone me and told me that they will be able to come the following week to install the Wi-Fi. The gentlemen came and told me that he is unable to install the Wi-Fi because there are no electricity cables in the box. The evening, he phoned again and told me that I must contact Web Africa and tell them. And that's where the problem starts. Web Africa don't take calls they divert you to their WhatsApp platform. For the past 3 days i have dealt with 5 different people, namely Tiffany K, Kristen J, Aamirah M, Zanele M and Kutlwana M. And yet nothing has been done. I told all of them that i want to cancel and would like to be refunded but nothing gets done. Every time i get a response your patience will be highly appreciated during this time or please note that we are currently experiencing a high chat volume.