Extremely bad general & customer service!
<p>It grieves me to write this bad review. Since I signed up for a fibre internet connection with WebAfrica (signed up in November 2016) I still don't have my internet installed. Not only that, but a week ago WebAfrica staff send me an email stating that they will be installing the internet and gave me a date, the 23rd of March. Nobody came that day. Neither did anyone phone or contact me that they are not coming or why. I am seriously angered by this!</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
I am sorry but this is not good enough. I have sent many emails regarding this matter, and noone responded!
I am sorry but this is not good enough. I have sent many emails regarding this matter, and noone responded!