Extremelty disappointing customer support and poor fibre experience all round

I moved to a new home and asked that my Fibre line is moved on the 1st of July. Firstly they activated the line before 1 July and then charged me pro-rata for it. In addition, they charged me DOUBLE on the 1st of July for two fibre lines. I had to ask for refunds, more than once, and it still doesn not reflect almost a month later. So how many times do I need to ask?

Furthermore, as I moved into the new home, off course the line didn't work. After spending days with support, they keep on making excuses of waiting for feedback from the fibre provider. Eventually I just picked up the phone and two minutes later, the configuration issues were resolved (and it was all setup on the completely wrong individual and address deteals by the way). Then support was angry because I interfered with the process. I'm sorry but om not waiting weeks for a reply if I can pick up a phone and resolve it in 2 minutes.

Then I managed to solve the rest of the hardware issues myself, which they didn't even bother to check during the troubleshooting conversations. So it was more than a week after moving in and I don't know how many ours later that I managed to connect, but with a test account that they provided.

Now I'm waiting still for them to get back to me on the why my account isn't working. They said is moved to their "special care" team, from which I didn't hear a word almost 3 weeks later.

They are totally incapable of following up even if they promise to do so. This is rather pathetic, and my current experience would warrant 0 stars for service.