Extreme poor service

I am a customer account number ANO73, who have been disconnected since the 1st September 2020.

I have logged several call (21167, 21333, IPS-207895, ***) to name some of call logged. This is excluding the countless Whatsapp chat and holding on the telephone line for an average of 1h30min to 2 hours for the past 8 days to get hold of someone from either the provisioning or technical team to assist with my query.

To date i am still not connected and i have been informed that my query has been escalated and it will take another 48 hours.

This is an extreme case of poor service. The worse is that the Technical team still can't figure out what is going on with my connection.

With the Covid 19 and work from home policy this has negatively affected my family ( my wife who work from home, my 2 children who cannot access their class and have to go to school to write their assessment since the internet is down, myself since I have to buy daily data bundle to ensure that i am connected and can do my presentation, attend daily meeting via skype and teams, etc...).

On average we have spent over R800 already for connectivity when Webafrica already deducted my account with their monthly premium.

I am still not connected and I need my issue resolved as soon as possible.

Nobody is coming back to me but I have to use my airtime to call and follow up my query which is ridiculous.