JE
Jermayne E
1 reviews | Active since Jun 2022
30 Apr 2026, 15:29
Experienced excellent customer service from their agent as my query was resolved within minutes
Experienced excellent customer service from their agent as my query was resolved within minutes. I would recommend Webafrica as an ISP to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
30 Apr 2026, 15:38Hi Jermayne,
Thank you so much for sharing this great feedback. It’s wonderful to hear that you experienced excellent customer service and that your query was resolved within minutes.
Knowing that the support you received made such a positive impression and that you’d recommend Webafrica to others is incredibly encouraging and reinforces the standard of service the team strives to deliver.
Warm regards,
Webafrica Crew
Thank you so much for sharing this great feedback. It’s wonderful to hear that you experienced excellent customer service and that your query was resolved within minutes.
Knowing that the support you received made such a positive impression and that you’d recommend Webafrica to others is incredibly encouraging and reinforces the standard of service the team strives to deliver.
Warm regards,
Webafrica Crew
Webafrica's reply30 Apr 2026, 15:38
Official
Hi Jermayne,
Thank you so much for sharing this great feedback. It’s wonderful to hear that you experienced excellent customer service and that your query was resolved within minutes.
Knowing that the support you received made such a positive impression and that you’d recommend Webafrica to others is incredibly encouraging and reinforces the standard of service the team strives to deliver.
Warm regards,
Webafrica Crew
Thank you so much for sharing this great feedback. It’s wonderful to hear that you experienced excellent customer service and that your query was resolved within minutes.
Knowing that the support you received made such a positive impression and that you’d recommend Webafrica to others is incredibly encouraging and reinforces the standard of service the team strives to deliver.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
01 Jun 2026, 15:00Hi Jermayne,
We understand how concerning and frustrating this must be, especially since the service was cancelled in February and you’re still seeing debit orders go off despite a previous credit being app****. That kind of ongoing billing after cancellation is not the experience we want for you, and we take it seriously.
We can confirm that we have already submitted a follow-up to our Billing Team to urgently review this account and investigate why the debit orders are still running after cancellation. This will be treated as a priority so we can identify exactly what went wrong and stop any further deductions.
While this is being investigated, please bear with us—billing corrections like this can take a short review cycle, but we are actively pushing for clarity and resolution as quickly as possible.
We also acknowledge your experience on WhatsApp and the delay you encountered there. We understand how frustrating that wait must have been, especially when you needed urgent assistance.
Once the Billing Team has reviewed the account, we’ll come back with a clear outcome and next steps regarding any reversals or fixes required.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 15:00
Official
Hi Jermayne,
We understand how concerning and frustrating this must be, especially since the service was cancelled in February and you’re still seeing debit orders go off despite a previous credit being app****. That kind of ongoing billing after cancellation is not the experience we want for you, and we take it seriously.
We can confirm that we have already submitted a follow-up to our Billing Team to urgently review this account and investigate why the debit orders are still running after cancellation. This will be treated as a priority so we can identify exactly what went wrong and stop any further deductions.
While this is being investigated, please bear with us—billing corrections like this can take a short review cycle, but we are actively pushing for clarity and resolution as quickly as possible.
We also acknowledge your experience on WhatsApp and the delay you encountered there. We understand how frustrating that wait must have been, especially when you needed urgent assistance.
Once the Billing Team has reviewed the account, we’ll come back with a clear outcome and next steps regarding any reversals or fixes required.
Warm regards,
Webafrica Crew
Webafrica Crew