TB
Tyrique B
1 reviews | Active since Oct 2023
02 Mar 2026, 18:26
Experience with WebAfrica
My experience with Webafrica started all good and well. The maintenance team came out 2 days after i paid for my line and i was connected. I paid for my line on 24 Feb 2026. And the Thursday 26 Feb the maintenance team was there to install the line. I came home Friday night from work and my line was cancelled, how can my line be cancelled after i had just PAID for a line and the agent stated my payment was made for March cause its month end. I paid R799 for the wifi and its now Monday and I am still waiting for webafrica to assist me and re-activate my line. I am constantly being transferred to another agent without being helped. Whats even worse is that we cannot call anybody, its just whatsapp chat. If we had calls directed through the agents it would be so much easier to communicate and the issues can be resolved quicker.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
03 Mar 2026, 10:31Good day, Tyrique,We understand how frustrating this must be, especially after paying for your line, having it installed, and then finding it cancelled so soon after. You deserve proper support, and we’re here to help.
We’re currently reviewing this with the relevant support team to understand what happened and work on restoring your connection as quickly as possible. We’ll keep you updated with feedback and the next steps.
Thank you for your patience while we work to get you back online.
We’re currently reviewing this with the relevant support team to understand what happened and work on restoring your connection as quickly as possible. We’ll keep you updated with feedback and the next steps.
Thank you for your patience while we work to get you back online.
Webafrica's reply03 Mar 2026, 10:31
Official
Good day, Tyrique,We understand how frustrating this must be, especially after paying for your line, having it installed, and then finding it cancelled so soon after. You deserve proper support, and we’re here to help.
We’re currently reviewing this with the relevant support team to understand what happened and work on restoring your connection as quickly as possible. We’ll keep you updated with feedback and the next steps.
Thank you for your patience while we work to get you back online.
We’re currently reviewing this with the relevant support team to understand what happened and work on restoring your connection as quickly as possible. We’ll keep you updated with feedback and the next steps.
Thank you for your patience while we work to get you back online.
TB
Tyrique B's updateReviewer Update
03 Mar 2026, 13:10I have been requesting for assistance since 8am today. Its not 1:10pm and i am constantly being transferred. My line is still not active
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Tyrique B's update03 Mar 2026, 13:10
Reviewer Update
I have been requesting for assistance since 8am today. Its not 1:10pm and i am constantly being transferred. My line is still not active
Webafrica's replyOfficial
03 Mar 2026, 13:27Hi Tyrique, we understand how frustrating this must be, especially after requesting assistance since 8am and still not having your line active. Being transferred repeatedly without resolution is not the experience you should be having. Please be assured that your matter has been noted, and our team will be in touch with you directly to assist and ensure your line is properly attended to. We’ll make sure this receives the attention it requires so you’re not left waiting any longer. Thank you for your patience, we’re committed to getting this resolved for you as quickly as possible.
Webafrica's reply03 Mar 2026, 13:27
Official
Hi Tyrique, we understand how frustrating this must be, especially after requesting assistance since 8am and still not having your line active. Being transferred repeatedly without resolution is not the experience you should be having. Please be assured that your matter has been noted, and our team will be in touch with you directly to assist and ensure your line is properly attended to. We’ll make sure this receives the attention it requires so you’re not left waiting any longer. Thank you for your patience, we’re committed to getting this resolved for you as quickly as possible.
TB
Tyrique B's updateReviewer Update
03 Apr 2026, 11:10It has now been 1 month. I am yet to receive a refund for a double payment made to Webafrica. My bank confirmation letter was requested and they made an incorrect payment. The agents are constantly transferring me and i was hoping to amend my review. But its just disappointment after disappointment and VERY poor after sales customer service. Extremely disappointing!!!!
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Tyrique B's update03 Apr 2026, 11:10
Reviewer Update
It has now been 1 month. I am yet to receive a refund for a double payment made to Webafrica. My bank confirmation letter was requested and they made an incorrect payment. The agents are constantly transferring me and i was hoping to amend my review. But its just disappointment after disappointment and VERY poor after sales customer service. Extremely disappointing!!!!
Webafrica's replyOfficial
07 Apr 2026, 08:21Hi Tyrique, we completely understand how frustrating this has been, waiting a full month for a refund, being transferred between agents, and then dealing with an incorrect payment on top of that is understandably disappointing. We can see that you’ve already spoken to one of our agents and that a follow-up has been submitted on your refund. Given the delays and what you’ve experienced so far, this is being taken seriously and is receiving the attention it needs to be properly resolved. Our team is actively following up with billing to ensure your refund is corrected and finalised as quickly as possible, and to prevent any further back-and-forth for you. We’ll continue to track this through to completion so you’re not left chasing updates. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 08:21
Official
Hi Tyrique, we completely understand how frustrating this has been, waiting a full month for a refund, being transferred between agents, and then dealing with an incorrect payment on top of that is understandably disappointing. We can see that you’ve already spoken to one of our agents and that a follow-up has been submitted on your refund. Given the delays and what you’ve experienced so far, this is being taken seriously and is receiving the attention it needs to be properly resolved. Our team is actively following up with billing to ensure your refund is corrected and finalised as quickly as possible, and to prevent any further back-and-forth for you. We’ll continue to track this through to completion so you’re not left chasing updates. Warm regards,
Webafrica Crew
Webafrica Crew