Expected to Pay for Network that isn't working

So Ever since 29th of January I have had little to no network .. A new router came (After I had to wait 6 to 7 Hours on chat to speak to someone ) and still the same issue .. I have emphasized that I work from home , They keep saying that is an outage open for Vumatel , then they said the outage is fixed , Now they are saying the same thing again when I am asking for a cancellation so that I can get with an ISP that can actually give me answers .. Now with Cancellation I am still expected to pay next month for something that doesn't work

*Kgopolo M.*: okay i understand, cause i see where the issue is i have to log a fault with vumatel to reprovision the line They keep saying this **** since last week voetsek 🙄 Okay let me carry on with the cancelation then neh cuz *Winchesro J.*: Please note that all cancellations require a full calendar month before termination, which means if we submit the cancellation today the service will only terminate at the end of next month. *Winchesro J.*: When you signed up for your service you were given a free-to-use router. Please note that within 20 days after your service is cancelled you will be required to return the router. If you do not, you will be billed R999.00 for the router. *Winchesro J.*: The router will need to be returned to the address listed below. *Winchesro J.*: Nology warehouse – Centurion Nology, Unit 4 Louwlardia Business Park, 122 Bavaria Rd, Louwlardia, Centurion, 0157 Monday to Thursday 08:00 to 17:00 and Friday 08:00 to 16:00 Follow the board to go to Warranties Office Reception No: *** *Winchesro J.*: Do you understand and are you happy for me to proceed? Jirre so we must send the Router 🤣🚮 say its fine.. end of next month? Ask her its the 8th today. So it must be cancelled by the 8th They are just be***ing us shame *Winchesro J.*: This service will be cancelled at the end of March. *Winchesro J.*: The line will be released once the cancellation is completed. *Winchesro J.*: The last payment will be in the month of March. These mother****er Ask her how are you expected to pay for something that isnt working 🙄 They are mad they will pay themselves 🚮

Fix the ****en problem and I will pay , I paid on the 1st of the month .. today is the 8th still no network since the 29th.. am I mad ?

Alithea Naicker *** 23 Bamboes street brackenveld villas unit 20