EXPECTED TO PAY BUT I AM NOT RECEIVING THE SERVICE!

This has been an ongoing matter. Internet stopped working and cuts off every few minutes. This has been the case since 29th of July. First report 3rd Aug. We did diagnosis via chat. Line test speed. Etc. Kyle helped me. Ref ISP **** Then a new fault report Ref given: #**** Then another report reference Ref: **** Kyle promised to get the service provider to check the fault because it was clearly a broken connection / router problem. No feedback after that. Id did follow up on the 4th. New Ref ****. No progress. Moving onto my 3rd attempt to get help. Speaking with Junaid now. Again wanted to run tests remotely, send supporting images, etc to him. Begged for a technical to come through to test the router or outside line. Was told he was not convinced that was the issue. Promised they will check line and revert. Ref **** 6th of August I tried to get update again. Told the line was working properly, I told them it was not. Asked for them to send someone to see. New reference ****. This was with a Faiza. Still not working. Was promised update via sms and emails. Never ever happened. This fault is being ignored. My internet account is still expected to be paid. I am not receiving the service. This fault needs a technician onsite. The matter has also been referred to the CGSO.