Excellent support from Webafrica

I want to praise Webafrica's support team for sorting out my problems with ordering a Telkom LTE service today.

I placed my order on 16 Sept but still hadn't received any notification of delivery by this morning, 20 Sept. I used the WhatsApp support service and quickly got through to a human being. They checked my account and found that I hadn't submitted my RICA documents. I hadn't read the email properly and thought RICA documents were only needed when the device was delivered. I used the link in the email to submit my documents electronically.

Some hours later I used the WhatsApp support service again to ask if they had received the documentation, as I hadn't received any email. The person on the other end quickly determined that they had not received the files, and helpfully suggested that I should rather email them, giving me the correct email address, and that they would keep the conversation open until I had received confirmation. I could then give them the ticket number and they immediately expedited the RICA process. Within less than an hour, I was RICAd and received an email that the device was being sent.

Thank you Webafrica, Layaan Valentine and Lorianne Gideon!